Shipping & Returns


All orders shipped within the continental United States will be shipped UPS via the method selected at check out. All other orders will be shipped using the United States Postal Service (USPS) or UPS where available.



In-Stock Items All in-stock order will ship the same day or next day. After your order ships, you’ll receive an e-mail with a tracking number and tracking information for UPS and USPS. Back-Ordered Items After placing your order, you’ll receive an e-mail with your estimated ship date. Back-ordered items typically ship within 2 weeks from the order date.

You’ll have the option to cancel your order or wait for delivery.



BillMayer-Saddles.com Purchases Bill Mayer Saddles is passionate about 100% customer satisfaction. If you would like to return a stock or custom product purchased on our website, please call us at 805.644.7216 to receive a return authorization and a return shipping label.

Authorized returns of stock products will be refunded if the return is made within 30 days of delivery. For authorized returns after 30 days or returns of custom products, you’ll receive an exchange or credit for a future BMS purchase.

Purchases from an Authorized Bill Mayer Saddles Retailer:

For all returns of products purchased from a BMS Authorized Retailer or Team Dealer, you must contact the retailer or dealer directly. If you feel you have not received excellent service, please contact us at 805.644.7216.